Privacy and Confidentiality Policy

Last updated: January 2025

Introduction

NEW HORIZON TRADING LLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of all information entrusted to us by our clients, partners, and website visitors. This Privacy and Confidentiality Policy explains how we collect, use, protect, and disclose information in connection with our energy trading services.

By engaging with our services or visiting our website, you acknowledge and agree to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our services:

Business Information

  • Company name, business address, and registration details
  • Contact information including names, email addresses, and phone numbers
  • Tax identification numbers and business licenses
  • Banking and payment information for transaction processing

Transaction Information

  • Purchase orders, contracts, and agreements
  • Product specifications and delivery requirements
  • Pricing information and payment records
  • Shipping and logistics documentation

Website Usage Information

  • IP addresses, browser types, and device information
  • Pages visited and time spent on our website
  • Referral sources and navigation patterns

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

Processing orders, coordinating logistics, and fulfilling contractual obligations for energy commodity trading services.

Customer Support

Responding to inquiries, resolving issues, and providing technical assistance and market information.

Legal Compliance

Meeting regulatory requirements, tax obligations, and maintaining accurate business records as required by law.

Business Improvement

Analyzing market trends, improving our services, and developing new product offerings to better serve clients.

Communications

Sending important updates about orders, market conditions, and relevant business information to existing clients.

Information Sharing and Disclosure

NEW HORIZON TRADING LLC respects the confidentiality of all business information. We do not sell, rent, or trade your information to third parties. We may share information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist in logistics, payment processing, laboratory testing, and other essential services. These parties are contractually obligated to maintain confidentiality.

Legal Requirements

We may disclose information when required by law, court order, government regulation, or to protect our legal rights, prevent fraud, or ensure safety and security.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to the same confidentiality protections.

With Your Consent

We may share information with your explicit consent for specific purposes, such as connecting you with partners or service providers you've requested.

Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

Encryption

All sensitive data transmissions are encrypted using industry-standard SSL/TLS protocols.

Access Controls

Strict access controls ensure only authorized personnel can access confidential information.

Secure Storage

Data is stored on secure servers with regular backups and disaster recovery protocols.

Employee Training

All employees receive regular training on data protection and confidentiality requirements.

Your Rights

You have the following rights regarding your information:

Access: Request copies of the personal and business information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Deletion: Request deletion of your information, subject to legal retention requirements.
Opt-Out: Unsubscribe from marketing communications at any time.
Portability: Request transfer of your information to another service provider where technically feasible.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

  • Legal and regulatory requirements (typically 7-10 years for financial records)
  • Ongoing business relationships and contractual obligations
  • Dispute resolution and warranty claim periods
  • Your specific requests for data retention or deletion

International Data Transfers

As a global energy trading company, we may transfer information across international borders to fulfill our business obligations. When transferring data internationally, we ensure:

  • Compliance with applicable data protection laws and regulations
  • Implementation of appropriate safeguards such as standard contractual clauses
  • Secure transmission methods and encrypted communications
  • Ongoing monitoring of recipient countries' privacy standards

Changes to This Policy

NEW HORIZON TRADING LLC reserves the right to update this Privacy and Confidentiality Policy to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify active clients via email or other direct communication methods
  • Post the updated policy prominently on our website
  • Provide a reasonable notice period before significant changes take effect

Contact Us

If you have questions, concerns, or requests regarding this Privacy and Confidentiality Policy or how we handle your information, please contact us:

NEW HORIZON TRADING LLC

Privacy Officer

5821 Hidden Creek Ln, Frisco, TX 75036

Phone: +1 (210) 273-0772

Email: info@newhorizontrad.com

We will respond to all privacy-related inquiries within 10 business days.